FAQ

Return & Refund

  1. Can I exchange/refund a product I received?

You may request a refund or an exchange if, upon receipt,

The products are defective;

The products are damaged;

 

You did not receive the products you had ordered.

 

You must advise Beyone of any refund or exchange request within seven (7) days from shipment of your order through the “Contact us” form with a picture of the defective or damaged product(s), as well as a picture of the original packaging.

 

In order to receive a refund, the products must be returned unused, in their original packaging and in the same condition as received. A customer service representative will advise you of any other appropriate requirements and guidelines which may vary according to the type of products purchased. Refund requests for products purchased online cannot be processed in stores.. If your return meets all applicable conditions, your refund will be credited on the method of payment used for your purchase.

 

All exchange will need to be returned to the driver when you have a second delivery order. Return must be completed within 7 days after receiving the products.

 

Please note that shipping and hand ling charges are not refundable.

 

  1. My order has arrived, but there is a discrepancy regarding a product quantity. What should I do?

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

 

  1. Can I return products from my online purchase to a store?

This option is not available at this time.

 

  1. My order never arrived. What should I do?

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

 

  1. My order has arrived, but a product is damaged. What should I do?

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

 

  1. I received the wrong product. What should I do?

For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

 

  1. My order has arrived, but a product is missing. What should I do?

We are sorry to hear this! For further assistance, please fill in the “Contact us” form, providing as many details as possible, so that we can investigate your issue.

 

  1. Can I pick up my order in store?

Some stores do offer store pick-up. In this case, pickup option will be available at checkout.

 

Shipping & Orders

  1. What happens if I missed my delivery?

If you miss your delivery the carrier will leave a note inviting you to pick up the items from one

of their pick up locations.

 

  1. Can the carrier leave the cases at my door?

The carrier may not leave the shipment at your door (but not with fresh grocery items, including

meats, foods and vegetables.

 

  1. How long does the shipping take?

For orders made before noon, you should expect a delivery on this same day. The products must

be available for purchase.

 

  1. Where can I ship my order?

Shipping address entered for your order must be in the city where the order store is located.

 

  1. The tracking status shows that my order has been delivered, but I did not receive it. What should I do?

Please contact us by filling in the Contact us form.

 

  1. Can I cancel my order?

Once an order is placed, it cannot be cancelled. You can, however, use the contact us form to

connect with our representative to further assist you.

 

  1. Can I modify my order once I have checked out?

Once you check out, you cannot modify your order. If you want to add a new item or add

quantity to an existing order, you must create a new order. Otherwise, You can use the contact

us form to  connect with our representative to further assist you.

 

Payment

  1. What payment methods are accepted?

You may pay for your online orders using Visa (Credit or Debit), Mastercard and American Express.

  1. What measures have you taken to ensure my personal and payment information is secure?

Please check our Privacy Policy in order to get more information about your payment and personal security.

 

  1. When will the charge appear on my credit card account?

Upon checkout, we will seek a pre-authorization on your credit card. Please note that the purchase price will be charged when your order is prepared by the vendor and ready to be shipped. Given that taxes are calculated at the time of shipping, there might be a slight difference between the amount of taxes charged on your card and the amount of taxes estimated during the checkout process.

 

  1. Can I make a purchase with a pre-paid card?

This option is not available on our website.